Política de reembolso

Thank you for shopping with Baimankits.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused, with tags

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

Return Process

To start a return, you can contact us at baimankits@gmail.com.

If your return is accepted, we will send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

Refunds

We do not offer refunds to the original payment method.

Once your return is received and inspected, you will be offered:

  • An exchange, or

  • A store credit (voucher) equal to the value of your order

Non-Returned Items

Items that are not returned are not eligible for any refund, exchange, or store credit.

Delivery & Responsibility

All orders are shipped with tracking.

Once an order is marked as delivered, it is considered successfully received.

We are not responsible for:

  • Incorrect shipping addresses provided by the customer

  • Lost or stolen packages after delivery confirmation

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

  • Custom or personalized items

  • Shirts with personalized names and/or numbers

  • Shirts with custom patches, badges, sponsor patches, league patches, or any other added customization

  • Any item customized to the customer's specifications

We also do not accept returns on:

  • Sale items

  • Gift cards

Any item that has been customized or personalized cannot be canceled, returned, exchanged, or refunded unless it arrives defective, damaged, or incorrect due to our error.

Regional Return Restrictions

We do not accept returns, exchanges, or store credit requests for orders shipped to the United Kingdom or the United States, except where required by applicable law.

Customers in these regions should carefully review product details, sizing information, and order specifications before completing their purchase.

Chargebacks & Disputes

By making a purchase, you agree to this policy.

In the event of a chargeback, we reserve the right to provide:

  • Proof of delivery

  • Order confirmation

  • This policy as evidence

Claims that do not comply with this policy may be formally disputed.

Contact

For any questions, you can contact us at:
baimankits@gmail.com